Thank you for shopping with Walnut Cottage Creations. Below you’ll find useful information about delivery, returns and refunds, privacy and our terms and conditions. If you have any questions before placing an order, please get in touch and I’ll be happy to help. 

DELIVERY INFORMATION

All Walnut Cottage Creations products are handmade and prepared with care. We aim to prepare and dispatch your order as quickly as possible. Delivery options, costs and estimated timescales will be shown at checkout before you complete your purchase.

Once your order has been dispatched, delivery times may vary depending on the delivery service used. If you have any questions about your order or delivery, please contact us and we’ll be happy to help.
 

Returns & Refunds

We hope you love your Walnut Cottage Creations order, but if you change your mind about an online purchase, please contact us within 14 days of receiving your order to let us know you wish to cancel. You then have a further 14 days to return the item. 

Returned items should be looked after while they are in your possession. Certain products may not be eligible for change-of-mind returns, including personalised or custom-made items and sealed products that cannot be returned for health or hygiene reasons once opened.

If an item arrives faulty, damaged or not as described, please contact us so we can put things right. Your statutory rights are not affected

Privacy and Your Data

Your privacy matters to Walnut Cottage Creations. When you place an order or contact us, personal information may be collected and used to process your order, arrange delivery, communicate with you and provide customer service.

Personal information will only be used for legitimate business purposes and handled with care. We will not sell your personal information to third parties.

If you have any questions about the personal information we hold about you, or would like to exercise your data protection rights, please contact Walnut Cottage Creations using the contact details provided on this website.

Terms & Conditions

By placing an order with Walnut Cottage Creations, you agree to the terms set out on this website. Product descriptions, prices and available delivery options will be shown before you complete your purchase.

All products are handmade, so small variations in colour, appearance or finish may occur. These variations are part of the handmade nature of our products and do not affect your statutory rights.

Please check your order details carefully before completing your purchase. Once your order has been accepted, you will receive confirmation using the contact details provided when ordering.

We aim to keep product information and availability accurate. If there is a problem with your order, we will contact you as soon as possible.

Nothing in these terms affects your statutory consumer rights. If you have any questions about an order or any of our products, please contact Walnut Cottage Creations before purchasing and we’ll be happy to help.

Contact Us

If you have any questions about an order, delivery, returns or any of our products, please get in touch. We’ll be happy to help.

Walnut Cottage Creations
Tel: 07713 444476
Walnut Cottage, Mill Green Road, Spalding, PE11 3PY

You can also contact us using the social media and email links in the footer of our website.